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Empathy in Customer Communications With Colleen Ruggiero

May 24, 2022

Colleen Ruggiero is the Director of Customer Experience at Firstbase, a remote work software service that helps companies manage the physical assets of their employees working from home.

Join Colleen and host Jenna Sacks as they discuss the changing landscape of remote work and the importance of fostering empathy and understanding of the customer experience across teams. You’ll also hear Colleen share her experience building out the customer experience team at a growing startup.

“…the ongoing success of the customer means the ongoing success of the company.”
-Colleen Ruggiero

Listen below to the entire podcast episode or on Apple Podcasts here.

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