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Setting Client Expectations with Fahad Nawaz

September 21, 2021

Fahad Nawaz is an Enterprise Relationship Manager at LinkedIn.

In this episode, Jeremey and guest co-host Katie-Jane Bailey learn about the three hats Fahad wears as an account manager, the importance of using available information to set expectations, and what working in a Parisian sandal shop taught Fahad about the two types of shoppers.

Often what happens is that the customer is thinking that it’s going to be easy. And that’s the difficulty: … the experience as a customer is not an easy one, and you need to set the expectations with them.
-Fahad Nawaz

Listen below to the entire podcast episode or on Apple Podcasts here.

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