Jeff Beaumont is the Director of Customer Success Operations at GitLab, a complete DevOps platform that works to fundamentally change the way development, security, and operations teams collaborate and build software.
In this episode, Jeff joins co-hosts Jenna Sacks and Jeremey Donovan to dig into customer health scores, the difference between technical account and customer success managers, and the importance of onboarding.
“Clearly spelling out what it is that our CSMs do, what our professional services do, what other people do, I think that helps both internally and also externally, especially when, as a CSM, I get on the phone and I want to help the customer.”
Listen below to the entire podcast episode or on Apple Podcasts here.
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