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MSP: Digital CS Masterclass – Building a Services Organization to Drive Renewals and Upsells

24 Sep
Thursday, 11:00 am (America/Los_Angeles)
https://cs-renewalsandupsells.splashthat.com/

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From Modern Sales Pros:

Modern Sales Pros | Digital CS Masterclass – Building a Services Organization to Drive Renewals and Upsells

Customer Success Pros – does this sound familiar?

Churn is a huge stress for every company – but especially for those responsible for managing churn: the CS team. With so many great CS teams and SaaS options out there, how do you make sure you’re not only providing world class service to your clients but encouraging them to increase their business with you?

Most of us have a good idea – but we’re not experts, and we don’t get to try our ideas out in the field. Luckily for us, we’re sitting down with actual expert Amanda Holcombe to help guide you through churn mitigation techniques, the top CS principles to focus on to increase upgrades, and how to solve common CS team problems.

Join this masterclass to learn all about the fundamentals of renewals and upgrades, and get your own Customer Success processes up to snuff for a strong 2021!

Key Topics:

  • Churn mitigation techniques
  • Top CS principles to focus on and drive upgrades
  • How to solve common CS problems

Masterclass Leader and Moderator

  • Amanda Holcombe, Strategic Services Director, SALESLOFT
  • Richard Sgro, GM, Communities, MODERN SALES PROS

Register here.

 

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