This package is designed for teams focused on the post-sale customer experience. Engage helps customer support teams and account managers drive adoption and build customer relationships, increasing renewal rates while delivering an exceptional experience to every customer.
The deal may be done, but your work has just begun. To keep customers happy, you need strategies that encourage adoption. You need a support system that fixes problems before they happen.
How are you identifying at-risk accounts and engaging customers who need more support? Are your buyers better with your product than they were before?
SalesLoft’s data-driven, automated approach to driving adoption and customer retention helps customer success managers understand and serve customers better.
Keep a pulse on account health with customer engagement activity tracking so reps can proactively connect with customers who need help. Increase product adoption with automated workflows and one-to-one communication, and build awareness for new products and services.
Automate renewal workflows based on account tier and health score. Review captured conversations to drive better renewal discussions. Personalize and escalate renewal communication to address concerns and keep more customers.