Conversational AI

Conversational AI chatbots have a variety of use cases, including:

• Website concierge: De-anonymize website traffic to greet prospects and customers with hyper-personalized experiences, product recommendations, and conversations, 24/7.

• Lead nurture: Serve up the right resource based on a website visitor’s company and intent to nurture them down the funnel, book more meetings, and customer lifecycle revenue.

• Self-service: Automatically answer support inquiries by answering questions and jumpstarting actions, like resetting a customer’s password, directly from chat.

• Performance optimization: Uncover conversation trends, topics, and insights all in one place to continually improve your marketing and sales efforts.

AI chatbots can help businesses big and small build more efficient workflows without draining their team or budget. Drift’s AI supports a range of industries and business functions, including:

• Financial Services: Greet website visitors, get them the resources they need, book meetings, and turn self-service browsing into revenue opportunities.

• Manufacturing: Share materials, direct traffic to the right product pages, answer questions, fast-track target accounts, and convert qualified buyers to leads.

• Professional Services: Provide personalized, timely conversations that boost client satisfaction and loyalty.

• Technology: Start conversations with the right leads and nurture them with the right content at the right time in the right place that drives pipeline and revenue much faster than traditional models.