CRM is growing exponentially. Gartner forecasts that it will increase to a $36.5 billion worldwide market by 2017.

With all of this growth, there’s a lot of talk. And a lot of statistics.

Some good, some bad, and some downright ugly, let’s look at the most interesting CRM stats from the past few years:


Although CRM is growing, it seems many companies aren’t getting the most out of their systems. We recommend adding additional sales intelligence through company news alerts & job change alerts. We also recommend teams focus on adding great data by prospecting with clean and accurate sources.

Data sources for this article: