Emilia D’Anzica is the founder of Growth Molecules, LLC, a company of growth revenue advisors who deliver data-driven customer success strategies to enable teams and customers. Join Emilia and co-hosts Jeremey Donovan and Jenna Sacks as they dive into Emilia’s experiences building customer success teams.
They discuss essential customer success metrics everyone in SaaS should know, techniques to facilitate an executive business review, and the importance of prioritizing customer success early. As Emilia says, “the companies that I’ve had the opportunity to work with, where they’ve done it right from the get-go, have been very successful.”
“Educating your customer will help them be a better customer, but you have to do it early on or they develop really bad habits.”
Listen below to the entire podcast episode or on Apple Podcasts here.
If you have a passion for the art and the science of sales, are looking to further your career, or just want to hear some great, practical tips, ‘Hey Salespeople’ is the podcast for you. Subscribe so you can follow along as Jeremey interviews the brightest minds in modern sales to bring you immediately actionable advice. Listen and subscribe here.