Steve Bernstein is Principal at Waypoint Group, a B2B focused customer experience firm.
In this episode, learn about how Steve views the role of CS and what are the right questions to ask to guarantee customer engagement and create long lasting relationships.
Should the CS team have commercial responsibility? Everybody sells. Everybody has to be keeping their ear to the ground to look for these kinds of opportunities.
Listen below to the entire podcast episode or on Apple Podcasts here.
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