On this weeks episode of Hey Salespeople, host Jenna Sacks sits down with Christian Kletzl, the CEO and co-founder of UserGems. UserGems is a software that helps revenue teams protect and generate more revenue efficiently. With UserGems, companies can automate outreach when their champions and power users change their jobs and capture missing key contacts in the buying groups so they can multi-thread consistently to win more.
Jenna and Christian discuss the importance, and necessity, of creating user champions and building lifetime value as they transition between roles. Christian also digs into account scoring and churn prevention, as well as managing the overall customer experience.
“Customer success needs to make sure that everyone at the company has a really good experience.”
– Christian Kletzl
Listen below to the entire podcast episode or on Apple Podcasts here.
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