On this weeks episode of Hey Salespeople, host Jenna Sacks sits down with Christian Kletzl, the CEO and co-founder of UserGems. UserGems is a software that helps revenue teams protect and generate more revenue efficiently. With UserGems, companies can automate outreach when their champions and power users change their jobs and capture missing key contacts in the buying groups so they can multi-thread consistently to win more.
Jenna and Christian discuss the importance, and necessity, of creating user champions and building lifetime value as they transition between roles. Christian also digs into account scoring and churn prevention, as well as managing the overall customer experience.
“Customer success needs to make sure that everyone at the company has a really good experience.”
– Christian Kletzl
Listen below to the entire podcast episode or on Apple Podcasts here.
If you have a passion for the art and the science of sales, are looking to further your career, or just want to hear some great, practical tips, ‘Hey Salespeople’ is the podcast for you. Subscribe so you can follow along as Jenna interviews the brightest minds in modern sales to bring you immediately actionable advice. Listen and subscribe here.
