Ashvin Vaidyanathan is the VP of Customer Success and Insights at LinkedIn. He is also the former Chief Customer Officer at the dominant customer success platform Gainsight and the author of The Customer Success Professional’s Handbook.
Ashvin and Jeremey discuss the current and future state of customer success, including its evolution and some of those pesky questions that surround it today.
I’ve generally seen two factors that contribute to whether a CSM should or can take on commercial responsibilities. The first one is product complexity. And the other access is nascent or how mature is the industry that you’re selling into?
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