Traditionally, texting with customers meant sales reps using their personal devices and engaging with them in an ad-hoc manner. These interactions were often untrackable and would result in a loss of valuable data. Not anymore.
We just teased the new SalesLoft Sales Engagement Cloud Steps, and we weren’t kidding when we said it could be a matter of hours before the first one was ready. That said, we’re delighted to welcome Zipwhip to our open platform of more than 35 already existing integrations. Texting as a channel within SalesLoft is something that SalesLoft users have been asking about for quite some time, and we’re happy to help respond to the request.
Thoughtfully adding SMS to your cadences can help sales teams in their ongoing quest to deliver better sales experiences. Benefits include:
- Develop and improve existing sales relationships through conversational texting and communicating the way your customers prefer to be contacted.
- Multi-device and multi-user functionality enables your team to organize and track all customer touchpoints in your CRM.
- Establish more control over your SMS communication practices to ensure compliance, consistency, and process.
- Accelerate the sales cycle with faster response times and real-time conversations. Roughly 95% of sellers believe text messaging speeds up the sales process.
For more benefits, information and guidance on how to get started with incorporating texting into your sales workflow, check out Zipwhip’s blog post on leveraging texting with SalesLoft.
How the Integration Works
The Zipwhip step within SalesLoft allows users to text back-and-forth with prospects from an existing phone number directly from SalesLoft. Together, Zipwhip and SalesLoft enable a better selling experience by synchronizing text with other communication channels. We also offer businesses the necessary oversight to ensure compliance and standards are followed.
Using your existing phone number, text messages (SMS and MMS) sent from Zipwhip steps are synced to SalesLoft contacts based on their mobile number. Inbound and outbound messages are grouped into conversations that show up in the contact’s SalesLoft activity feed.
Users can also add texting to their sales cadences.
Send outbound texts from within Salesloft to follow up on warm leads, send reminders and for more personalized onboarding.
An active license with Zipwhip and SalesLoft is required for this integration. To sign up, visit Zipwhip’s SalesLoft integration page.
Seattle-based SaaS company, Zipwhip, is modernizing the business texting medium by enabling text messaging to existing landline, VoIP, and toll-free phone numbers. Zipwhip pairs direct network connectivity with easy, cloud-based software, so businesses of any size can give customers the choice to “text or call” and handle two-way text conversations at scale. Zipwhip pioneered the concept of texting for landline, VoIP, and toll-free phone numbers, and built the original business-texting network. The company established breakthrough relationships with mobile carrier networks to deliver unrivaled message reliability and security for any phone number in North America. Zipwhip now has over 200 employees, more than 20,000 customers and has received more than $41 million in funding.
We’re delighted to welcome Zipwhip to our open platform of more than 35 already existing integrations. We are also grateful to have you here with us on this journey, and we hope you feel the #saleslove with this announcement, our past product announcements, and the ones that are just around the corner. We are always excited to hear your feedback, so if you have any questions please check out the App Directory, our Knowledge Base article on the integration, or contact firstname.lastname@example.org.