Product News

Make Call Sentiment and Disposition Values Your Own

Let’s be honest, some phone sales conversations go better than others. Sometimes, you reach the perfect contact and are having a great conversation – confident it will lead to success. And then there are those other ones – you get stonewalled, constantly get a wrong number, or simply find that your offering is just not the right fit. Regardless of the outcome of your conversation, logging and tracking the results of these calls can lead to both qualitative and quantitative insights that can improve your entire sales process.

We recognize that, despite all of our previous great work, for some companies the out-of-the-box call sentiment and disposition values are not exactly what you’re looking for. You’re looking for a way to make them your own.

We’ve listened to your feedback. From today, sales teams now have the ability to create their own customized values to use when logging the sentiment and dispositions of calls made through the SalesLoft dialer.

This new capability allows Sales Managers and Admins to delete the out-of-the-box values and create entirely new ones. Whether you’re using our powerful dialer directly in SalesLoft or in other applications such as Salesforce, Gmail or any Chrome window, logging the outcome of a call is seamless and is never more than a few clicks away. All call sentiment and disposition data can be synced and reported on in Salesforce to uncover trends and areas of potential improvement.

S&D5

With the addition of customized values, sales teams can now begin to log the outcomes of calls that meet their own specific needs including:

  • Aligning to existing values used for reporting and analytics
  • Logging an outcome that the deal should be passed to a partner or other business unit
  • Reconnecting with the account in 1-3 months, 4-6 months, 6-12 months or other custom time period
  • Assigning industry or vertical specific values

We’re confident that you’ll benefit from the ability to personalize your sentiment and disposition data exactly how you want them. We are grateful to have you here with us on our journey to provide you with the most comprehensive sales engagement platform to make sales great again. We are always excited to hear your feedback, so if you have any questions please check out the Knowledge Base.